Terms and Conditions

Effective Date: 01/07/2025

Welcome to Twig & Gumnut. These Sales Terms and Conditions outline the terms on which we sell our products to you through our website [insert your domain name]. By purchasing from us, you agree to be bound by these terms, which comply with the Australian Consumer Law.

1. Overview

Twig & Gumnut sells preloved, vintage, and second-hand homewares, books, and linens. Due to the nature of our products, many items may show signs of age or wear and are sold as-is.

2. Australian Consumer Law

Nothing in these terms excludes, restricts, or modifies any rights you have under the Australian Consumer Law (ACL). Under the ACL, you are entitled to a refund, replacement, or repair for goods that are faulty, unsafe, or significantly different from their description or sample.

3. Product Description and Condition

We make every effort to describe and photograph items as accurately as possible. Please note:

• Vintage and preloved items may show signs of wear consistent with age and use.
   
• Colours may vary slightly due to lighting and screen differences.
   
• All items are sold in used condition unless otherwise stated.
   

If you have any questions about an item, please contact us before purchasing.

4. Pricing and Payment

• All prices are in Australian Dollars (AUD) and include GST where applicable.
   
• We reserve the right to change prices at any time.
   
• Full payment is required at the time of purchase via accepted payment methods listed at checkout.
   

5. Shipping

• We deliver Australia-wide using trusted courier and postal services.
   
• Shipping costs are calculated at checkout.
   
• We aim to dispatch orders within [insert number] business days of purchase.
   
• Delivery times may vary depending on location and postal delays.
   

We are not responsible for delays or loss caused by third-party carriers once your order has been dispatched.

6. Returns and Refunds

Due to the unique nature of vintage and second-hand goods, we do not accept change of mind returns.

We will offer a remedy (refund, replacement, or repair) in accordance with the ACL where an item is:

• Faulty or defective
   
• Not as described
   
• Significantly different from a sample or photo
   

To request a return under the ACL, please contact us at sales@twigandgumnut.com.au within 7 days of receiving your item, including your order number and details of the issue. We may ask for photos of the item. Items must be returned in original condition with any packaging where applicable. Return shipping may be reimbursed if the item is deemed faulty or not as described.

7. Intellectual Property

All content on our website, including product descriptions, images, logos, and branding, is the property of Twig & Gumnut and may not be copied or used without our written permission.

8. Limitation of Liability

To the extent permitted by law, we exclude all liability for any loss or damage (including indirect or consequential loss) arising from your use of our website or purchase of products, except as provided under the ACL.

9. Governing Law

These terms are governed by the laws of Victoria, Australia, and any disputes will be subject to the jurisdiction of the courts of that state.

10. Contact Us

For any questions regarding your purchase or these terms, please contact:

Twig & Gumnut
Email: sales@twigandgumnut.com.au
Phone: 0418-567-441
Website: www.twigandgumnut.com.au