Privacy Policy

Effective Date: 01/07/2025

At Twig & Gumnut, we are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you visit our website [insert domain], contact us, or purchase from us.

1. Collection of Personal Information

We only collect personal information that is reasonably necessary for our business activities. This may include:

• Your name, contact details (email, phone, address), and payment information when placing orders or contacting us
   
• Information about your interactions with us, including via our website, social media, or customer service
   
• Website usage data via cookies, analytics tools, and third-party integrations
   

Where reasonable and practical, we will collect personal information directly from you.

2. Use of Personal Information

We use your personal information for purposes including:

• Processing and fulfilling orders
   
• Providing customer support
   
• Communicating with you about your purchase or account
   
• Sending marketing communications (only with your consent)
   
• Improving our products, services, and website functionality
   
• Complying with legal obligations
   

3. Disclosure of Personal Information

Your personal information may be disclosed to:

• Third-party service providers (e.g. payment processors, delivery services, marketing platforms) only for the purposes outlined above
   
• Government authorities or regulators as required by law
   
• Our professional advisers (such as accountants or legal counsel), where reasonably necessary
   

We take reasonable steps to ensure that these parties handle your information in accordance with the APPs.

4. Data Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. This includes secure storage, encryption of sensitive data, and restricted access measures.

5. Access and Correction

You have the right to request access to the personal information we hold about you and to request its correction if it is inaccurate, out of date, incomplete, or misleading.

To do so, please contact us using the details below. We may require you to verify your identity before acting on your request.

6. Direct Marketing

We will only send you direct marketing communications (such as email newsletters) if you have consented to receive them. You can opt out at any time by clicking the unsubscribe link or contacting us.

7. Use of Cookies and Website Analytics

We use cookies and third-party analytics tools (e.g. Google Analytics) to understand how visitors use our website and to improve user experience. You can manage cookies via your browser settings.

8. Overseas Disclosure

In some cases, we may store or process your information using overseas providers (e.g. cloud storage or email marketing platforms). We take reasonable steps to ensure that these providers comply with the APPs or equivalent privacy standards.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The most current version will be available on our website, with the effective date clearly stated.

10. Contact Us

If you have any questions about this Privacy Policy, would like to request access to your information, or wish to make a complaint about a privacy breach, please contact us:

Twig & Gumnut
Email: sales@twigandgumnut.com.au
Phone: 0418 567 441
Website: www.twigandgumnut.com.au

We will respond to your inquiry or complaint within a reasonable period. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) via www.oaic.gov.au.